隱私政策

Privacy Policy

At Kiln Still (Caiming Dragon Kiln), we respect your privacy as much as we value the ancient art of ceramic making. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make a purchase, or interact with us at kilnstill8@gmail.com

1. INFORMATION WE COLLECT

To provide you with a premium art-collecting experience, we collect the following types of information:

Identity & Contact Information: Name, billing address, shipping address, email address, and phone number.

Payment Information: For your security, payments are processed by third-party providers (such as PayPal, Stripe, or Shopify Payments). We do not store your full credit card details on our servers.

Device Information: When you browse our site, we automatically collect details about your device, including your IP address, browser type, time zone, and certain cookies installed on your device.

2. HOW WE USE YOUR INFORMATION

We use the information we collect solely for the following purposes:

Order Fulfillment: Processing payments, arranging for shipping (including custom crating), and providing you with invoices and order confirmations.

Customer Support: Responding to your inquiries regarding our dragon kiln firing process, heritage stories, or order status.

Marketing Communications: With your consent, we may send you "Kiln Opening" previews, new collection launches, or stories about Shiwan ceramic heritage.

Risk & Fraud Prevention: To screen orders for potential risk or fraud.

3. SHARING YOUR INFORMATION

We never sell your personal data. However, we share your information with necessary third-party service providers to run our store:

E-commerce Platform: We use Shopify to power our online store.

Logistics Partners: Your address and phone number are shared with carriers such as FedEx, DHL, or UPS to ensure the safe delivery of your fragile artworks.

Analytics: We use Google Analytics to help us understand how our customers interact with the site, allowing us to improve the visual experience.

4. YOUR RIGHTS

Depending on where you live (e.g., European Union residents under GDPR), you have the following rights:

Access: The right to request a copy of the personal information we hold about you.

Correction: The right to request that we correct any inaccurate information.

Deletion: The right to request that we erase your personal data under certain conditions.

Opt-out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

5. DATA SECURITY

We implement industry-standard security measures (such as SSL encryption) to protect your data. Due to the high value of our dragon kiln ceramics, we maintain strict internal monitoring of all order processing to prevent unauthorized access.

6. USE OF COOKIES

We use cookies to enhance your browsing experience (e.g., remembering your cart). You can choose to disable cookies through your browser settings, though this may affect certain features of the site.